Careers - Information Technology Associate — Foster's Supermarket
Careers – Information Technology Associate

IT Associate

Foster's Food Fair Ltd.

Job Title: Information Technology Associate
Department: Information Technology
Reports To: I.T. Support Manager

Job Summary – The Associate Level 1 role duties revolve around fit-out and maintenance activities as relates to end-point equipment (mechanical / electronic devices), throughout the company. The selected candidate(s) will be trained to perform the functions and ultimately be responsible for providing quality helpdesk service to industry best-practices.  This position requires work on Sundays and overnight shifts as the needs demand.

This is an entry-level position

Job Duties

  1. Learning and using said knowledge to keep covered equipment and tools in optimal working condition.
  2. Maintaining, cleaning, and testing covered equipment.
  3. Disassembly, cleaning, rebuilding, installing/relocating, and testing covered equipment.
  4. Diagnosing equipment problems and performing fix/remediation
  5. Cable and power management works to ensure structured cabling approach.
  6. Inspection and remediation of register/lane issues, while also ensuring tidiness, cleanliness, and security
  7. Use of email and Foster’s Help Desk to initiate, update and complete support tickets.
  8. Collaboration with wider IT Service Team members, in the delivery of end-to-end solutions
  9. Corresponding with vendors (locally and abroad) to acquire support or shipping info where hardware must be returned for repair, including the safe handling and packaging of the goods for shipping.
  10. Handling all equipment with extreme care and competency, during different aspects of preventative maintenance and repairs.
  11. Following inventory control procedures and perform periodic equipment inventory counts.
  12. Maintaining an organized and clean work area at all times.
  13. Working with other team members on projects
  14. Providing front-line response for the Fosters Help Desk


  • Familiarity with computer and mobile phone fundamentalsFamiliarity with basic tool operations and a strong desire to learn new procedures and skills.
  • Ability to follow instructions and demonstrate understanding of same.
  • Ability to perform basic math and measurement calculations.
  • Ability to read, write, speak, and comprehend English.
  • Ability to work independently and be self-motivated.
  • Exhibit attention to detail and commitment.
  • Positive interpersonal skills.
  • Able to work varied hours/days as the needs dictate including overnight and weekends.
  • Ability to lift up to 50lbs and stand for extended periods of time.
  • Agility and flexibility needed for work on ladders, underneath machinery and ceiling crawl space areas.
  • Ability to timely multitask while working in a fast-paced environment.
  • Must have valid CI Driver’s license and reliable vehicle transportation, as the work will require you to be in many locations throughout each day.
  • Verified proof of full COVID-19 vaccination required.

When starting with Foster’s Food Fair, Ltd. as an IT Associate, you’ll start earning $12.00- $16.52 per hour. As you progress with the company within this role, opportunities for a pay increase will be determined through annual evaluations.

Application Submission Deadline: April 26th, 2023